Faq – madhats.com.au

Yes, we offer full customisation including embroidery, patches and printing. We also offer custom design

We are unable to guarantee materials or colours meet your expectations. Different screens, lighting and changes by the suppliers we work with may mean that the items dont precisely match what is listed on the site. Whilst we try to best depict what is being offered if colour matching is important to you we recommend you ask us about any concerns you have, or for photos of the product, so we can address them before we embroider or ship to you.

We can use many methods to decorate the Caps, Hats, Beanies or Scarves.

Embroidery

Screen printing

Textile Printing

Patches

Minimum order is 1 pce except for patches

Custom Made or Colour or Design usually has a 50 pce minimum

A: You can order blank samples from the store. if you want a sample with your logo on it, we can arrange it but all set up fees etc needs to be paid. We encourage you to seek a quote from our sales team. We have a design centre where you can add your logo to get an idea of what you would like to see. For embroidery we provide embroidery tests for approval within 1 day of placing the order. Photos and sizing is an optional extra not included as part of our standard service

we offer both blank and decorated samples. Samples are a great way to check quality, fit, and branding before placing a larger order. Contact us to discuss available options and pricing.

we provide a digital artwork proof for approval before production begins. This allows you to review your logo, design, colours, and placement to ensure everything is exactly as expected.

we provide an artwork proof showing your logo positioned on the selected hat style before production. This helps you visualise the size, placement, and overall appearance prior to approval.

Our minimum order is 10 pieces per design.

A: Zip Pay, Afterpay, Paypal, Cheque, Direct Deposit, Visa, Amex & Mastercard via our webstore.

A: We are up front about all costs. We won't surprise you with any hidden fees.

Unfortunately we dont guarantee fit and we dont offer refunds in this circumstance.

Unfortunately items decorated cannot be refunded or exchanged. If they are deemed faulty or made incorrectly, we will review the item(s) and provide a reworked item or replace it at our sole discretion. This is a strict condition of sale, by placing an order for decorated items you understand and accept this condition of sale.

A: That will depend on what you order and the qty you have ordered

Any sales considered a wholesale transaction will not be able to exchange.

Anything customised or personalised, can not be exchanged or returned.

If we do accept to exchange blank stock items. there will be a restocking fee of 25% and freight to us and back to you needs to be covered by you and any difference must be used towards a new purchase.

We suggest a wipe down with a luke warm water, no detergent. We do not recommend washing any hat.

Yes, we ship to customers worldwide. Shipping costs and delivery times vary depending on your location. Contact our team for a customised quote and estimated delivery timeframe.

Production and delivery typically take between 1 and 4 weeks.

Yes, we deliver Australia-wide.

Pick and pack can take 1-4 days depending on how busy the warehouse is. Most items ship same or next day

A few items like Richardson, Otto are from overseas warehouse and can take longer to arrive. Best to ask our sales team about this, if you need it quicker as some models we do have local stocks

Standard Shipping takes 1-7 days to reach most locations in Australia.

Express Shipping is 1-3 days to most Capital cities and metropolitan areas. Rural areas can be slightly longer.

A:Shipping is $15 per order on a standard service Australia wide. There is an Express Freight option on the site too. International is also available . We ship worldwide